Contact Best Quality Gifts

Best Quality Gifts Refund Policy

To obtain Best Quality Gift's authorization to return a defective item for credit or replacement, simply call Member Support within 30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

* Merchandise must be in its original minimum inner pack quantity, as shipped by Best Quality Gifts. Broken quantity inner packs are not returnable.
* Sample items are not returnable.
* Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Best Quality Gifts?
A: Please contact Member Support.
hr
Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?
A: Please notify Best Quality Gifts immediately so we can close our files without continuing unneccessary expenses for Best Quality Gifts and the carrier.
hr
Q: My order has been lost. I need it now. Can't you just send a duplicate?
A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.
hr
Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly until I sold it to a customer. What's the procedure on this?
A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Best Quality Gifts within 45 days of purchase date in its original display box, can be returned to Best Quality Gifts for credit or replacement. A Return Authorization Form must be used as no merchandise can be returned to Best Quality Gifts without prior consent from Best Quality Gifts.
hr
Q: My customer wore the defective watch and it does show signs of wear. Won't you repair it?
A: Yes. Any defective watch purchased from Best Quality Gifts that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 45 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary.

Send to:
Best Quality Gifts
2781 Pinewood Drive
Waldorf, MD
20601