Contact EBM Enterprise

EBM Enterprise Refund Policy

Items that are damaged or defective must be returned within 5 days of receipt. To be accepted for return, please email us at ebmenterpriseanu@gmail.com to receive authorization for the return (RMA#). In respect of our clothing line, we are not responsible for any dry-cleaning issues.
Items must be in their original purchase condition, including the original product packaging. Any item that you received with tags attached must be returned with those tags intact. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order. Any order received without an RMA # will not be accepted.
Please follow these guidelines to send back your order to be refunded. After we have received your return, inspected it, and approved it for a refund, we will give you store credit, minus the shipping and handling charges. Please allow up to two weeks for refund.
Unfortunately, items received after the 5-day return policy cannot be accepted for a refund, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no credit will be issued.
EBM Enterprise will only pay for shipping charges due to merchandise that is defective or damaged or if an error was made in processing (receiving the wrong product). All other return shipping charges must be paid by the customer.
If you choose not to accept an order you have placed, or it remains unclaimed or undeliverable due to customer error, we will restock the merchandise and charge you a restocking fee of 20% of the amount of the order, plus all shipping charges incurred.

All returns are subject to a 20% restocking fee.