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Goldenpick Refund Policy

ECA RETURN POLICY
GOLDENPICK

DIGITAL PRODUCTS
( E-Books, audio books, videos, articles, etc. )
1. The buyer shall state the problem/fault of the item he/she wishes to return.
2. The reasons stated, including the file containing the product being returned shall be sent to the following e-mail
address:

3. It is required that the buyer acknowledge delivery of the product within 14 days from the date the product was
received and state whether the product has been delivered in a perfect or faulty/damaged condition.
4. Acknowledgement of delivery done after 14 days from the date the product was received shall be of no effect
and no product can therefore be returned.
5. No product return shall be accepted if its fault or damage was done by the buyer.
6. If 'Goldenpick' is satisfied with the reasons forwarded regarding the faulty/damaged product, then it
(Goldenpick), shall either (1) Replace the product with another one, or
(2) Refund the full purchase price of the product.

ALL OTHER PRODUCTS
1. No return of the product shall be accepted if it has been tampered with (After the buyer has received the
product) internally or externally, in such a way as to render it unfit for sale, ie, - no opened components, no
broken parts, no scratches..
2. The return shall be done within 30 days from the date it was received.
3. The reasons for the product return shall be stated and e-mailed to the following address before the product is
actually returned. If 'Goldenpick' is satisfied with the reasons given, the buyer shall be notified by e-mail to
return the product.

4. 'Goldenpick' shall also approve any product return that was delivered different from the one supposed to be
dispatched.
5. Should approval of a product return be effected by 'Goldenpick', the same product shall be returned to the
following address:
HB. MHANGO
PO. BOX 370
MZUZU
MALAWI.