Eliminate the "Single Biggest Drain" on your time, Increase your
productivity instantly and have your customers thank you.
Set Up Your Own Pro Helpdesk Using Top Quality Free Software.
You will be able to:
Create multiple users and multiple departments
Create different levels of user (user, administration etc)
Add attachments to tickets
Various filters (priority, departments, open tickets, awaiting response etc)
Fully searchable ticket database
Create your own FAQ section
Add notes to tickets that are only seen by other helpdesk staff
Assign levels of access for helpdesk staff
Auto-added signatures for all helpdesk staff
Blocks spam - 'captcha' and questions determine whether the customer is a 'real' human or spambot
Customers can rate replies and knowledgebase items
'Autoclose' tickets after a set duration
Software automatically compensates for different time zones
Outstanding reporting facilities - instantly see how many tickets are waiting for your reply etc
