If this book had a theme song, it would be Synchronicity II by The Police.
Here are the key points in summary:
3 keys to effective communication (KFC)
1) Know what you want
2) Feedback – get it
3) Change what you do until you get what you want
Establish Rapport
You have less than 90 seconds to make a favorable impression. But there are several ways that you can encourage rapport.
1) Mimic the body language of the other person – subtly of course. Copy the other person’s gestures, posture, head tilts, facial expressions, and breathing.
2) Act cheery, interested, warm, and engaging
3) Think about the attitude you want to project
4) Present open body language. Body language, particularly from the neck up, is powerful in setting perceptions. Make sure your body language is very open – open hands, uncrossing arms, genuine smile, exposed heart, raise eyebrows to show interest.
