Strategic Menagement for Senior Leaders
A hand book for implemetation
Denise Lindsey Wells
Director, Executive Support Division
Department of the Navy Total Quality Leadership Office
The mission of the Total Quality Leadership (TQL) Office, Office of the Under
Secretary of the Navy, is to assist the Department of the Navy (DON) leaders
in their quality-focused improvement efforts. The TQL Office also provides
technical advice to a number of organizations inside and outside government.
The TQL Office has responsibilities in six key areas:
The TQL Office educates the DON about TQL policies and initiatives through
the TQLeader and through articles, reports, and presentations at conferences
and meetings. It has developed a computer-based quality information network
to facilitate communication with DON organizations.
Systems are needed to assess and enhance TQL implementation in the DON.
The TQL Office designs and develops feedback mechanisms in support of
mission accomplishment. It also develops new approaches to improving
organizational effectiveness.
TQL Office members provide technical advice to the Under Secretary of the
Navy and other senior DON leaders on the application of TQL principles and
methods within the DON and on strategic planning. Advice may also take the
form of recommendations on implementing new laws, such as the Government
Performance and Results Act, as well as on related initiatives.
The TQL Office is responsible for ensuring the technical accuracy of the DON
TQL curriculum. Having overseen the design and development of the courses,
the staff now advises on the integration of TQL material into training pipelines.
The TQL Office continues to publish handbooks and other publications on all
aspects of organizational change and to design new courses.
The TQL Office has much to share with other organizations, both government
and private, and much to learn from them. Staff members participate in
TQL-related networks and professional organizations.
Technology can provide critical support to DON quality improvement efforts.
The job of the TQL Office is to assess new technologies related to organizational
change and process improvement and translate them into applications
for the DON.
