NoDesk Consultancy Services (NDCS) from Kolkata, India works as Group Tour Operator to devise, arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements. NDCS assist about holiday and travel products to customers for the Eastern Region of India consisting of North-East Region States, West Bengal, Orissa, Bihar and Jharkhand. This promotion is either done through travel agencies or direct to the customer by means of brochures or websites. We provide customers with advice about where to travel as well as the best means of reaching such destinations. If customers already know where they want to travel to and need escorted tour operator, then we can help them to devise a complex tailor-made itinerary, which will allow the separate elements of their trip to fit together. Responsibilities  Providing general and specific advice about different travel destinations  Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met  Making arrangements for transport, accommodation, tours, and activities  Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements  Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates  Using the computer database to research information about hotel price and hotel ratings  Dealing with payments  Performing general administration tasks  Dealing with and documenting complaints in an efficient and diplomatic manner  Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues  Evaluating customers’ holidays and issuing appropriate feedback forms
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