DELIVERY AND RETURNS UK DELIVERY INTERNATIONAL DELIVERY CLICK AND COLLECT RETURNS AND EXCHANGES PROOF OF PURCHASE DAMAGED / FAULTY GOODS
UK DELIVERY Delivery Options Price Timing
Standard Delivery Within 3 to 5 working days. Next Working Day Monday to Friday, excluding public holidays. Order by 12pm previous working day. Not guaranteed.
Named day Delivery Monday to Saturday, excluding public holidays. Order by 12pm the previous working day.
Click & collect FREE Available from our store in Bexhill, East Sussex.
Please note that orders placed for next working day delivery after 12pm Friday will be delivered on the following Tuesday. Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday. *Orders must be received and payment cleared by 1pm.
We deliver to most addresses in the UK, including the Channel Islands*. We regret we are unable to deliver to BFPO or PO boxes at this time.
All shipping/postal fees are correct at the time of press, however, the couriers can make an extended area surcharge for some areas in various countries, and various postcodes. Should we find that the rates do not match those listed on the drop down menus, we will contact you directly to ensure that you still wish your order to be processed. If you provide us with your full postal address and product information prior to placing your order, we will check the courier costs and notify you before you place your order.
Standard Delivery Standard delivery within the UK We aim to despatch your order within 2 working days of placing your order, payment verification and stock permitting. We anticipate it will take 1 to 3* working days from the date of despatch for your order to reach you via carrier.
Next Working Day Delivery Next working day delivery within the UK Orders must be placed by 12pm on the previous working day.
Named Day Delivery Named delivery within the UK Orders must be placed by 12pm on the previous working day.
SMS Text Updates You will receive a text from our delivery partner with the intended delivery date and an estimated delivery window for our delivery service. A valid mobile number will be required for this service, so please ensure your account details are up to date.
Track Your Order When your order has been dispatched, you will receive an email containing your tracking number, you can use to track your package How will I know when my order is complete? Once your order has been confirmed you will receive an email and your order goes into a queue to be processed for picking and packing.Your order will go through three statuses before it arrives, these are: Pending the order has been confirmed and it is waiting in a queue for your items to be picked. Processing your goods are being picked and packed for dispatch. Complete your goods are packed and on their way.
CLICK AND COLLECT- AVAILABLE SOON UK Only. Available for collection at your chosen shop after 5 working days. Please remember to bring a copy of your order confirmation to collect your order. This must be presented physically or electronically to a member of staff before you can receive your goods. Failure to present your order confirmation will result in us asking for an alternate form of identification i.e. bank card, driving license/ household bill We are happy for someone else to collect your order, but for security reasons the person you've nominated must present your order confirmation and a form of id for themselves. We must also contact you by telephone to authorise this.
We now offer an International Delivery service to 47 plus countries: however please see individual products for details, as for beauty and skin care products shipping outside of the UK is currently limited to certain countries only. Name Delivery Charge Delivery Time
Argentina, Australia, Brazil, China, Egypt, Greece, Hong Kong, Israel, Japan, Lebanon, Mexico, New Zealand, South Africa, South Korea, Taiwan, United Arab Emirates, Venezuela Approximately 2-8 days *
Austria, Belgium, France, Germany, Ireland, Luxembourg, Spain Approximately 2-4 days *
Bulgaria, Approximately 4-8 days *
Canada, Croatia, Iceland, Norway, Romania, Switzerland, Turkey, Approximately 2-5 days *
Czech Republic, Denmark, Approximately 3-4 Days *
Estonia, Finland, Hungary, Italy, Latvia, Poland, Portugal, Slovakia, Sweden Approximately 3-6 days *
Netherlands Approximately 2-4 days *
Russia** Approximately 2-8 Days *
USA** Approximately 3-5 days * * Russian orders over 200 Euros are subject to a fixed cost of 75 Euros 0.4 Euros/kg will be added.
** USA orders under 200 Dollars may not incur customs/import duty charges. Duty Charges
All orders are shipped from the UK. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
RETURNS We hope that you will love your order! However, if there is a problem please contact us, our approach is in accordance with the following policies:
UK Orders, Goods must be returned in good condition as new, with packaging intact and undamaged, within 30 days for a full refund of your purchase price and delivery charges. Please return by Royal Mail. Please note we do not accept returns for cosmetic or beauty products.
EU Orders, Goods must be returned within 30 days for a full refund of your purchase price and delivery charge. The cost of return is non-refundable and we reserves the right to arrange collection, in which case the customer will be responsible for the collection charges. Goods must be returned in as new condition, without damage to goods or packaging. Please note we do not accept returns for cosmetic or beauty products.
Non-EU Orders, Goods must be returned within 30 days of receipt. The delivery charge and cost of returning the goods will only be refunded in the event that the goods have been returned due to being faulty or incorrect at the time of receipt. They must be returned in as new condition, with no damage to the packaging. In any case please contact us prior to return. Please note that we do not accept returns for cosmetic or beauty products.
Items originally despatched from the UK but returned from a non-UK address will be treated as being an order from the country where the goods are being returned from. Here is what you need to do:
The goods being returned must be unused, in their original packaging including dog tags, dust bag and labels. All products must be tried on a carpeted surface until you are certain you are keeping them. Products should be returned unmarked and in the original, undamaged packaging, as this is considered part of the product. Products that are returned without a box or original packaging, in a damaged box or with marks will not be accepted, and may be sent back to the customer.
Next to your items on the despatch note which is sent with your order, please advise the reason for return, also if you desire a refund or replacement and select the reason. It is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or a replacement. Without these details we won't be able to take the action you want us to.
Faulty products will be assessed and if appropriate we will either refund you the value of the product and the original delivery charge, or action a replacement for which you will not be charged the additional postage. Excluding beauty or cosmetic products, which are non returnable.
Put the product with the completed information inside the package and send to: Made In The UK, Website Returns Department, 31 Kewhurst Avenue, Bexhill On Sea, East Sussex, TN39 3BH, United Kingdom.
For orders outside the UK we strongly recommend that you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items. For orders within the UK please use Royal Mail.
We will contact you by email to let you know that your refund has been processed. Please note that refunds can take up to 15 working days to process from receipt by our Returns Department.
For Click and Collect Customers: Any refund out of policy will be at the discretion of the Online team, and will normally be given in Store Credit to the value of the current selling price.
Exchanges Please note we do not offer exchanges for alternative items, colours or sizes. An exchange is placed as a new order. This will involve placing a new order and taking payment details from you again. You will be refunded for any returned item(s) in line with the policy stated above.
PROOF OF PURCHASE Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card, used to purchase.
DAMAGED / FAULTY GOODS If your goods are damaged or faulty when you receive them please follow this procedure:
Email our customer services team at [email protected] If you request a refund or replacement due to faulty goods, we will assess the faulty products. If appropriate we will refund you the value of the product and the original delivery charge, or action an replacement for which you will not be charged additional postage. Please allow 5 to 7 working days turnaround time for replacements.
If your goods become faulty over time: Our products are made to the highest standards, with rigorous quality control checks made throughout the manufacturing process. Please be aware that leather and wood are natural products and a level of marking or graining on them is to be expected. We consider this an important aspect of each leather or wooden products individuality.
Where products do not perform to expected quality standards we offer the following guarantees:
Handbags, Small Leather Goods and Umbrellas, Jewellery, Toys: 1 year from date of purchase* *Please note that removable items such as dog tags, charms, luggage tags etc are not included in the product guarantee. Also beauty products and cosmetics are not included.
This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse. If a problem develops with a product during regular use, please email our Customer Services Team at [email protected] Please note that PSA Packages are non returnable or refundable due to the nature of these products, likewise the beauty and cosmetic products are non returnable and non refundable.