DIGITAL DOWNLOADS & SUPER GIFTS POLICY:
Your satisfaction is priority; If you are not happy with your order; please let us know.
I-DIGITAL DOWNLOADS PRODUCTS POLICY:
Most of our digital products are for your own use purpose, some of digital products come with Master Resell Right/Resell Right or Private Label Right Licence.
All E-books, Scripts, Templates, Blogs, Videos, Audios...are legally downloadable. All the digital products are sent by email with download links or files attachment (you click on the links or files attachment to download directly into your computer) within 24 hours after we receive your order notification from SFI.
All sales are final; All the digital products are below the wholesale prices; Therefore,there are NO REFUND, NO RETURN/EXCHANGE; PLEASE CONSIDER CAREFULLY BEFORE YOU PURCHASE; You may cancel ahead of time before your order are sent (BEFORE WE SEND YOU A LINK TO DOWNLOAD). All the links will be DOUBLE CHECKED FOR WORKING PROPERLY WITHOUT ANY DEFECT OR DAMAGE; Thank you for your understanding!
II-SUPER GIFTS (PHYSICAL PRODUCTS) RETURN/REFUND/EXCHANGE POLICY:
We don't ship to PO Box, APO or FPO addresses. Please provide us a full address.
We ONLY accept to return the physical product for refund or replace any DAMAGED/DEFECTED product which is caused by the shipping service or we send you a wrong item. If the DAMAGED/DEFECTED product is caused by misuse, careless handle (dent, scratch, break ...) or anything else (not cause by our supplier) we do NOT refund nor replace the item.
For the hygiene, there are a final sale for jewelry products. There are NO returned for refund nor exchange. Please understand!
For any reason you don't like the other physical product you can return for a refund or an exchange as following:
1-Please contact us first at [email protected]
within 7 days from the day you receive the product. After 7 days NO RETURN/REFUND/EXCHANGE to be accepted. The product is returned in a good condition, unused, dented, breakable, or intact (with a salable condition in order to receive a refund).
2-The shipping costs can NOT be refunded either originally send or to return product(s). The customer is responsible for all shipping costs and a 25% restocking fee applies to all returns. This fee is calculated on the cost of the product(s) only. We will contact you and provide you our warehouse address for returned product.
Please note that most of items are shipped from Hongkong/China Warehouse; Some are shipped from US/Canada Warehouse depends on what you order.
3-We will refund you as soon as possible after we inspect the product with a salable condition. We don't refund any returned product without a Returned Merchandise Authorization; Please contact us first for an approval (we send you the RMA form by email, so you can print it out and add in the box along with the returned item). Please accept all above terms and conditions before return any product.
4-Taxes: You are responsible for tax duty, custom tax, import tax or any kind of tax in your own country. Some countries are restricted certain items, so please be clear of certain restricted items in your own country before making a purchase. If you can not receive your package due to the policy of your country, we are NOT responsible for the loss. Make sure you check with your country policy before you place an order.
5-All Products are shipped by E-Packet or Other Shipping Method with a tracking code # (may be a required a customer signature).
*IMPORTANT NOTE: Every Package has the TRACKING CODE, we will send you an email to let you know the TIME FRAME DELIVERY OF YOUR PACKAGE; Keep in mind that YOU ARE RESPONSIBLE FOR YOUR OWN PACKAGE WHEN DELIVERY AT YOUR DOOR STEP. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Every package we double check your mailing address before we ship your order;
Due to the high rising for the lost or stolen package; If you are NOT home during that time frame; Please don't buy or provide us your local Post Office Box, we will delivery at your local P.O Box, so you can pick up your package. (This is possible for all small items like jewelry or wallets...We don't send to your local P.O Box with the big items)
Free Shipping Worldwide for most products exclude these countries:Afghanistan, *Benin, *Ethiopia, *Somalia, *Sudan, *Nigeria, *Niger, Niue, Estonia, Saint Vincent & the Grenadines, Tonga, *Zimbabwe, HongKong, Macau, *China, Taiwan don't support Registered Air Mail.
6-We try to be fair with you and resolve any problem may cause, please contact us first before placing a negative or neutral review. We'll reply asap within 24 hours to resolve any issue which may cause. We try our best to serve you better.
If you are satisfied with your order, please give us a positive feedback.
Thank you for continuing business with us!