1. What is Cinderella Store return policy?
Our official return Policy for Cinderella store products is as follows:
Your satisfaction as customer is important to us at Cinderella store.
If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before
returning, please take time to read our return policy carefully. You are recommended to contact our
after-sale Customer Service before returning an item and they will give you some useful advice.
2. Refunding the money is possible in as follows:
* Damaged products during the transport or mechanical issue (obligation: picture send to email
where the damage is shown).
When returning the product it should be packed in original box in which product arrived (upon its
arrival on the address provided from our side we will contact you and make necessary return). In
addition to the value of the sold goods, we will also refund the postage cost if you received delivered
damaged goods. Please provide us with your bank details so that we can make a refund for returned
* In case of "no delivery" or "package in transit lost" in the period of maximum 60 days from days
items are purchased, customer should deliver (picture or scan of receipt from local post office
confirming that the products is not received with the tracking number provided from our store on
demand should be sent on the email address [email protected]
* We also offer partial refund when some original parts missing. If the package arrives in parts
missing, pls. send an email to us and we will resend the missing part or refund it partialy.
3. Return Policy on Digital Downloads
* We offer several digital products for purchase and download, such as digital artwork, for example:
digital paintings, drawings etc, and also eBooks about Art topics. Each digital product is non
refundable. If you have any questions, please contact our support at mejl. By making a purchase with
Cinderella store, you are confirming that you have read and understood our NO refunds policy on these
For assistance with digital products, please email us at Cinderella store
* Our shop is not responsible in case the address in not filled correctly or customer is not responding
on his emails sent from our side to provide the good address (in this case the order is automatically
refunded to customer in period of 7 days the most)
After the period of 60 days all sales are final. Every problem from customer side should be reported
to us in 3 days upon the problem detection (Please provide a short summary of your reason for
necessary return the item, and in case of sending back to us in 7 days. Replacement for different sizes
is accepted (postal expences will be charged to the customer).
For products you want to return back, pls. contact us on e-mail: nel[email protected]