When we recieve your order and payment we will ship your order within 3 business days and we will send you a message about how long the
delivery time will take. In that message we ask to contact us direct if you not recieve your package in the time period that we give to you.
The reason for that is we can track your order and give your information were your package is. Don't wait or forget , because after 90 days
is no data more available for tracking and no resend or refund posible.

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

2. We will review the claim and contact you if we need more information.

3.If Approved, we will refund or resend the item, you may also be asked to return the product.

Will I need to send the item back ?

Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.

If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product

Where do i send returns?

All returns are to be sent back to our returns facility in China, even if you ordered from an overseas warehouse we only have one return facility in China.