Personal Use ebook Dealing With Difficult People covers the following information:
+ Introduction
+ Big Bully
+ Ambush Artist
+ Volatile Volumizer
+ Know It All
+ Wishy Washy
+ Yes Me to Death
+ The Deep Freeze
+ No - Not - Never Person
+ Complaint Central
+ What makes People Difficult?
+ Successful Communication
+ Power of Listening
+ How To Handle The Difficult Types.