What is mystery shopping?
Mystery shopping is the process of measuring and recording specific elements of the customer experience through the use of pre-recruited and qualified consumers (typically independent contractors) who serve as mystery shoppers.
A mystery shopper is a person who visits an establishment (typically a retail store, bank, restaurant or other such places where the public does business) for the purpose of observing and measuring customer service, product quality and the environment of the establishment in general.
contents of the book
- this ebook provide all information how to be a mystery shopper -
- lists of mystery shopping sites
- what a mystery shopper to do
- mystery shopping assignments form
- getting paid
- summary